Add-on
Arys Support Desk
Enterprise ITSM with AI-powered automation.
Handles the full ticket lifecycle from intake to resolution with SLA tracking, knowledge management, real-time notifications, and AI-powered reply suggestions.
By the Numbers
29
Edge functions
AI
Reply suggestions
Real-time
Notifications
What it does
Handles the full ticket lifecycle from intake to resolution with SLA tracking, knowledge management, real-time notifications, and AI-powered reply suggestions.
Capabilities
Everything included.
Ticket Management & ITSM
- Full ITSM ticket lifecycle
- SLA daemon with automated tracking
- Breach alerts and escalation rules
- Priority-based routing and escalation
- Email intake (auto ticket creation)
- Staff workload balancing
AI & Automation
- AI-powered reply suggestions
- Workflow engine (flow-runner + processor)
- Automated daily and weekly reports
- Bulk sync operations
Knowledge & Collaboration
- Knowledge base with collaboration tools
- GoTo Integration for remote support
- OneDrive integration for documents
- Real-time notifications via Pusher
Administration
- User provisioning and password management
- SSO with external systems
- Staff management and scheduling
- Comprehensive audit logging
Who it's for
Built for health plan operators.
TPAs
Member service and claims support operations
Carriers
Enterprise IT service management
FMOs
Advisor help desk and operational tickets
Built-in Integrations
Works with the tools you already use.
G
GoTo
Support
O
OneDrive
Storage
P
Pusher
Realtime
M
Microsoft 365
Email
Ready to license ARYS?
Pilot customers onboard in Q3 2026 with 50% launch pricing. Commercial licensing opens November 1, 2026. Let's talk.